Right of Withdrawal
At KAOS, we want you to feel confident when shopping with us.
If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
In addition to your statutory rights, KAOS offers a 30-day return policy, giving you even more flexibility. Please see our Returns Policy for details.
How to exercise your right to cancel
To cancel your order, simply let us know within 14 days of receiving your goods.
You can contact us by email:
Please include:
Your order number
Your name
Which item(s) you wish to cancel
Returning your goods
Once you have informed us that you wish to cancel your order, you should return the goods within 14 days.
Items must be returned:
Unused
In their original condition
In their original packaging
Please refer to our Returns Policy for information about return shipping and return instructions.
Refunds
Once we have received and inspected your returned items, we will refund the purchase price using the original payment method.
Refunds are normally processed within 14 days after we receive the returned goods (or proof that they have been returned).
If the returned goods show signs of use beyond what is necessary to inspect them, we may reduce the refund accordingly.